1. Information We Collect​

At {{company}}, we are committed to protecting your privacy while providing exceptional services in Coats & Jackets, Dresses, and beyond. We collect information that helps us serve you better, including:​

• Personal Information: When you create an account, place an order, or contact our customer service, we may collect your name, email address, shipping/billing address, phone number, and payment details (e.g., credit card information, PayPal details).​

• Usage Data: We automatically gather information about how you interact with our website/app, such as your browsing history, product views, IP address, device type, and browser information. This helps us improve user experience and tailor product recommendations.​

• Communications: Data from your interactions with us, including emails, chat logs, or social media messages, especially when you ask questions, provide feedback, or seek support.​

2. How We Use Your Information​

We use the collected information for the following purposes:​

• Order Fulfillment: To process your purchases, manage deliveries, and handle returns/exchanges (learn more about our Shipping & Returns Policy).​

• Customer Service: To respond to your inquiries, resolve issues, and provide personalized assistance.​

• Marketing & Personalization: To send you promotional offers, new collection updates, and personalized product suggestions based on your preferences and purchase history. You may opt out of marketing emails at any time via the "Unsubscribe" link in our messages.​

• Improvement & Analytics: To analyze trends, enhance our website/app functionality, and develop new products that align with customer needs.​

• Security & Compliance: To protect against fraud, enforce our terms of service, and comply with global legal requirements (e.g., data protection laws in the U.S., EU, and other regions where we operate).​

3. Who We Share Your Information With​

We may share your information with trusted partners to support our business operations:​

• Service Providers: Logistics companies for shipping, payment processors for financial transactions, and IT partners for website maintenance and data storage.​

• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or customers.​

• Affiliates & Marketing Partners: With your consent, to deliver targeted ads or collaborate on joint promotions. You can opt out of such sharing in your account settings.​

4. Data Security​

{{company}} takes data security seriously. We employ industry-standard security measures, such as encryption (SSL/TLS), firewalls, and access controls, to protect your information from unauthorized access, loss, or misuse. Our global team of security experts regularly monitors systems to ensure compliance with strict data protection protocols.​

5. Your Rights​

You have control over your personal information:​

• Access: Request a copy of the data we hold about you by contacting our Privacy Team at {{email}}.​

• Correction: Update or correct inaccuracies in your personal information by logging into your account or reaching out to us.​

• Deletion: Request deletion of your data, subject to legal or operational requirements (e.g., we may need to retain order history for transaction records).​

• Opt-Out: Unsubscribe from marketing communications at any time, though you may still receive essential service-related messages (e.g., order confirmations).​

6. Children’s Privacy​

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete it.​

7. International Data Transfers​

As a global company with operations in over 50 countries (including the U.S., EU, and Asia), your data may be stored and processed in countries where we have facilities or partners. We ensure cross-border transfers comply with applicable laws, such as the EU-U.S. Data Privacy Framework, to safeguard your information.​

8. Policy Updates​

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Revisions will be posted on this page, and significant changes will be communicated via email or in-app notifications at least 30 days before taking effect. Your continued use of our services after updates indicates your acceptance of the revised policy.​

9. Contact Us​

For questions about this Privacy Policy or your data, please reach out to:{{company}} Privacy TeamEmail: {{email}}
Address: {{address}}
Phone: {{telephone}}

We are committed to addressing your concerns promptly and transparently.​